Team Productivity Increase
Teams using our apps report significant gains in output and collaboration.
Business Automation for E-commerce & D2C Brands
Customer engagement, WhatsApp marketing, order inquiry tracking, and team management for online sellers and D2C brands.
Overview
E-commerce and D2C brands need to handle customer inquiries at scale, run marketing campaigns, manage return and exchange processes, and keep operations teams productive. Automate Business provides the automation tools online sellers need to grow without adding complexity.
Key Benefits
Why E-commerce Businesses Choose Us
WhatsApp broadcast campaigns for promotions and launches
Shared team inbox for customer support conversations
Order inquiry tracking in CRM pipeline
Automated chatbots for FAQs and order status
Customer feedback forms post-delivery
Team task management for operations and fulfillment
Attendance tracking for warehouse and support teams
Campaign analytics with delivery and read tracking
Use Cases
How E-commerce Teams Use Automate Business
1
WhatsApp Marketing
Run promotional campaigns to your customer list on WhatsApp. Track delivery, read rates, and engagement. Schedule launches and sale alerts.
2
Customer Support Inbox
All customer WhatsApp messages in one team inbox. Assign conversations, add notes, and resolve queries faster.
3
Order Inquiry CRM
Track order-related inquiries, returns, and escalations through a pipeline. Auto-assign to support agents.
4
Post-Purchase Feedback
Send automated feedback forms after delivery. Collect reviews and route complaints to support teams.
Recommended Apps for E-commerce
Measurable Results for E-commerce
Time Saved in Operations
Automate repetitive tasks and focus on high-value work.
Reduction in Operational Costs
Cut manual errors and streamline processes for real savings.
E-commerce FAQ
Can I send promotional broadcasts to customers?
Yes. Use Automate Chats to create WhatsApp broadcast campaigns with approved templates. Schedule sends and track performance.
Is there chatbot support for automated replies?
Yes. Set up chatbots to answer FAQs, qualify leads, and route complex queries to human agents automatically.
Ready to Automate Your E-commerce Business?
Join 12,000+ MSMEs who chose automation. Join our free masterclass today.