Remember the days when you used to call customer care? You would have to wait and listen to endless music or robotic menus, just so that you can have a chat with a customer support agent.
Those days are over. WhatsApp chatbot has replaced hundreds of customer care executives. It is not just efficient in managing queries, but it can simultaneously manage queries of thousands of customers. Whether booking a doctor's appointment or ordering a pizza, all can be done in a matter of seconds.
No more browsing through the outdated FAQ pages just to get your answer. WhatsApp Chatbot can answer any question based on real-time data.
In simple words, when a prospect sends you a message on WhatsApp, the chatbot will analyse this query, understand the intent of the prospect and then get the appropriate personalised response from the database. The chatbot will then respond to the query and the clients can even respond, making it a cleaner and faster conversation, just like talking to a real person. All this happens in a matter of seconds.
WhatsApp Chatbot is not just a glorified “quick-reply”, but an efficient way to maximise your business productivity, manage conversations, keep track of your follow-ups, acquire leads, send payment reminders, and much more.
The benefits of WhatsApp chatbot automation are only limited by your imagination.
24/7 Availability: WhatsApp Chatbot doesn’t sleep and it doesn’t get tired. It works round the clock even outside business hours and on holidays.
No Wait Times: A single chatbot can handle hundreds of customer inquiries simultaneously without making any client wait.
Personalised Interactions: Chatbots don’t just give generic replies. It gives personalised responses based on clients. It can even track previous conversations and respond accordingly.
Automated FAQs: Any question you throw at a chatbot about a product or service, it can respond with 100% accuracy. Most common conflicts are resolved without any human interaction, thus leaving humans free to interact with more unique queries.
Guided Purchases: You can streamline the customer’s buying process by guiding them along, mentioning benefits, warranties, pricing, etc until the post-purchase feedback.
Offers and Promotions: You can send targeted deals and offers directly to customers based on their likes and previous purchases.
Lead Generation and Qualification: Capture leads through convenient conversations and collect valuable data. All this without you lifting a finger. These leads that WhatsApp captures can even be automatically assigned to your team for further processing.
24/7 Order Tracking and Support: Simplify the sales process and build trust with instant tracking and assistance.
Direct and Personal Communication: Foster closer relationships with customers through two-way conversations.
Interactive Surveys and Polls: Create amazing surveys and gather valuable feedback and insights directly from your customers.
Share Company Updates and News: Keep customers informed and engaged with brand content including the latest offers, promotions, value propositions and guides.
Automate Repetitive Tasks: Free up human agents for more strategic work and improve efficiency by integrating WhatsApp Chatbot with CRM and e-commerce.
Lower Costs: Handle inquiries efficiently without expensive phone lines, live chat resources or a large workforce.
Scalable and Efficient Service: Respond to multiple customers simultaneously without adding headcount.
Globally Accessible Reach: Serve customers worldwide without location or language barriers.
Track Customer Interactions: You can analyse customer chats and interactions with a chatbot to gain more insights on what customers want.
Identify Trends and Opportunities: Gain insights into market trends and improve customer targeting. You can then launch marketing campaigns using the campaign builder tool.
Personalise Marketing Efforts: Use customer data to tailor marketing campaigns and communications.
WhatsApp Business Applications has many business-specific features that you can utilise along with chatbot to provide exceptional customer service. Download the application on your phone and set it up.
If you have your WhatsApp Business API set up using any BSP (Business Solution Provider), then you can start building your chatbot immediately. If not, try Automate Business free trial for WhatsApp Automation. You’ll get access to Chatbot Builder, CRM, Unified Team Inbox, Ecommerce and much more.
Automate Business Dashboard
When something sends you a “hi” message, the chatbot will respond to them accordingly. You can watch the guides about how to create a full interactive bot flow in the ‘Setup Videos’ guide on the same page.
Get to know more about WhatsApp Business API and its benefits.
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